WHBM Rewards
Shop. Earn. Splurge.
Because we admire your style and respect your time, our rewards program is all about ease. With your first purchase, you're already in. No card. No points. No fee. Just great VIP benefits from day one.
Make sure you get all your rewards - sign in and update your personal details.
How it Works
Silver
- 5% off every purchase
- Free standard shipping discounted expedited shipping - New
- $10 birthday reward
- Access to a personal stylist - New
- Exclusive Silver offers
Unlock Silver status by spending $500 or more annually. Plus, once you've achieved Silver status, you'll never lose it! There's no need to requalify.
Gold
- All Silver benefits, plus:
- Upgrade to a $15 birthday reward
- $25 reward twice a year
- Exclusive pre-orders of new collections - New
- Exclusive gold offers
Unlock Gold status by spending $1,000 or more annually.
Platinum
- Gold benefits, plus:
- Upgrade to a $20 birthday reward
- Upgrade to a $50 reward twice a year
- Exclusive platinum customer service phone number – New
(find it on your 'my account' page) - Exclusive platinum offers
Unlock Platinum status by spending $2,000 or more annually.
Here's what you can expect:
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Once you reach Silver status, you'll always receive an additional 5% discount off and Free Shipping online
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Exclusive offers
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A first look at our collections
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To enjoy all of your benefits, register at www.whbm.com/rewards
Already a member? Log in
Frequently Asked Questions
What Is WHBM Rewards?
WHBM Rewards is our U.S.-based loyalty program at White House Black Market. It has replaced the Black Book program. There is no fee to sign up or maintain membership. Register as a WHBM Rewards member online, at any U.S. White House Black Market boutique or outlet, or by phone at 877.948.2525. Present or enter your WHBM Rewards member number every time you shop at White House Black Market. Once you've achieved Silver status (total qualifying net spend in a calendar year is equal to or greater than $500), you'll automatically begin receiving a 5% discount and other program perks.
How Do I Become A Member Of WHBM Rewards?
You may register as a WHBM Rewards member a whbm.com/register, at any U.S. White House Black Market boutique or outlet, by phone at 877.948.2525 (TTY: 888.550.5559). To create an account and join the program, you must provide your full name, valid email address, phone number and a valid U.S. mailing address. WHBM Rewards is a U.S.-based loyalty program and is not currently available to customers residing outside of the U.S. Non-U.S. customers may create an online account, but will not be enrolled in our loyalty program.
I Already Have A WHBM Rewards Number But Am Creating An Account Online For The First Time. Do I Need My WHBM Rewards Number To Register?
If you are new to whbm.com but have already received a WHBM Rewards member number by shopping in our boutiques, outlets, or by phone, there will be a field in the online Registration page where you can enter your WHBM Rewards number. This allows us to locate you in our records and ensure that you receive your WHBM Rewards benefits as you shop online. You can find your WHBM Rewards member number on the back of your WHBM catalog or on your receipt.
If you are already a registered user on whbm.com and are logged-in to the site, you will automatically receive your WHBM Rewards benefits. In this case you will not need to enter your WHBM Rewards member number.
The Website Gave Me A Different WHBM Rewards Number. What Do I Do Now?
If you already have a WHBM Rewards number and did not enter it when you created an account online, the number you see is a new WHBM Rewards number. Both numbers should merge within 72 hours and your original number is the one that will remain active. Any purchasing you do on the temporary number will be transferred to your original account once merged. In the meantime, if there should be any interference with your discounts and benefits, just contact us at 877.948.2525 or customerservice@whitehouseblackmarket.com with your order information and we will make the adjustments for you. If you have achieved Silver status (total qualifying net spend in a calendar year is equal to or greater than $500) and your order does not reflect your member discounts, please contact us with your order information and we will make the adjustments for you.
I Received Communication Telling Me I'm A Silver Member, But I Know I've Spent Enough To Qualify Me For A Higher Tier. What Should I Do?
You may have two or more account numbers on file that should be merged to combine all your purchases into a single account and qualify you for a higher tier. Please contact us at 877.948.2525 or whbm.com/signin or register your account online at whbm.com
If I Was A Black Book Member, Will I Be Automatically Enrolled In WHBM Rewards?
Yes. All Black Book members will be automatically enrolled in WHBM Rewards at Welcome, Silver, Gold or Platinum status, depending on your total net qualifying purchases over the prior calendar year. Plus, you'll continue to receive your offers. To check your status, sign in to your account at whbm.com/signin or register your account online at whbm.com.
What Are The Benefits Of Becoming A WHBM Rewards Member?
Upon registering as a new WHBM Rewards member, you'll receive a discount on your next purchase with new, valid email address), invitations to sales and exclusive offers, plus complimentary wardrobing appointments with a Personal Stylist. Once you achieve Silver status (total net spend in a calendar year is equal to or greater than $500), you'll receive 5% off all future purchases for life!
What Are The Requirements And Benefits Of Each Tier?
Currently there are four tiers of benefits in the WHBM Rewards program. They are determined by net purchases made at White House Black Market (boutiques and outlets, online at whbm.com or by phone) during the calendar year. The four tiers are: Welcome, Silver, Gold and Platinum. Upon joining WHBM Rewards, you will be automatically enrolled as a member of the Welcome tier. Learn more at whbm.com/rewards.
If I Qualify For Platinum Status And Then Return Items, Will I Drop To Gold Status?
You will move up in status during the calendar year based on your net purchases (total purchases less returns) in the calendar year. You will not move to lower tiers during the calendar year if you return items. However, when we look at your total net purchases in January, if you did not have at least $2,000 in qualifying net purchases during the prior year you will drop to the tier reflective of how much you spent.
How Long Will I Maintain My Tier Status?
As soon as you qualify for a new tier, you will receive an email welcoming you to that tier. You will maintain that status for the remainder of the current calendar year and the following year. While you won't drop tiers in the current calendar year, any returns you make may affect your tier status for the following year as calculated in January.
How Long Will It Take For A Purchase To Be Added To My Qualifying Spend?
Please allow three business days for your purchase to be reflected in your total qualifying net spend.
I Signed In To Check My Account, But The Website Does Not Accurately Reflect My Status. What Should I Do?
Please contact customer service at 877.948.2525 or email us at customerservice@whitehouseblackmarket.com. It is possible that you have multiple accounts that need to be merged.
I Am A Silver, Gold Or Platinum Level WHBM Rewards Member. Where Will I See My 5% Discount Applied To My Online Order?
If you have achieved Silver, Gold or Platinum status (total net spend in a calendar year is equal to or greater than $500), you will see all of your discounts, including your 5% WHBM Rewards discount on merchandise, in Step 3 of the Checkout process. In addition, you will receive a confirmation via email once your order has been processed. If the discount is not reflected, please contact customer service at 877.948.2525 or email us at customerservice@whitehouseblackmarket.com to review your order.
I Live Outside of the United States. Can I join WHBM Rewards?
To join WHBM Rewards and receive benefits, you must provide your full name, a valid email address, phone number and a valid U.S. mailing address. WHBM Rewards is a U.S.-based loyalty program and is not currently available to customers residing outside of the U.S. Non-U.S. customers may create an online account, but will not be enrolled in our loyalty program.
Frequently Asked Questions
- Order Status & Tracking
- Ordering & Payment Options
- Passport Information
- Returns, Adjustments and Exchanges
- Shipping Options & Charges
- Technical Questions
- International FAQ
Order Status & Tracking
1. I didn't receive an order confirmation. What should I do?
If you did not receive an email confirmation of your order please call us at 1.888.855.4986 or email us at customerservice@chicos.com
2. I just placed an order. Can I check the status of it online?
For your convenience, chicos.com offers an Order Inquiry feature. Once you have logged in under "My Account", select the Order Inquiry link from the menu and you will be able to review and track delivery on orders made online and by phone.
3. What if an item is unavailable or backordered?
While we make every effort to fulfill your order, occasionally certain items may be unavailable. We will notify you via your email confirmation if we are out of stock on an item that you have ordered. Any changes will be removed from your order total and will be reflected on your shipping invoice. Items that are backordered will be indicated in your confirmation.
4. I received my order, but one item was missing. What should I do?
If you received your order and an item is missing (that is not on backorder) please call Customer Service at 1.888.855.4986 for further assistance.
5. How do I modify or cancel my order?
Due to the quick processing time at our distribution center, we are unable to cancel or modify an order after it has been submitted.
6. My order status is In Progress. What does that mean?
Your order is in the process of being fulfilled and shipped, but has not yet received a tracking number. Changes to your order cannot be made once your order is In Progress. We will gladly accept your return and provide an exchange or refund in accordance with our Return Policy.
7. I just ordered something, but now it's on sale. Do you honor price adjustments?
Yes, we do issue sale price adjustments. However, your order must have been placed no more than 10 days before the price change was made. Please have your invoice number ready and contact our Customer Service Department at 1.888.855.4986 to see if you are eligible for a price adjustment.
Ordering & Payment Options
1. I'm not sure what size I wear. Does chicos.com have a size chart that can help me?
Yes, we have a size chart link available on each product page.
2. I saw an item in one of your boutiques, but can't seem to find it on your website.
Merchandise selection on our website varies from our boutiques. Call us at 1.888.855.4986 and one of our sales associates would be happy to try to locate any item for you.
3. I want to purchase an item that I see online, but you don't have my size. Will it be back in stock?
We are a specialty company and make limited quantities of our apparel and accessories. Not all items that sell out will be re-stocked. If we are expecting to re-stock the item we will show an "expected shipping date" on the order confirmation. If sufficient quantities are available in boutiques, you can contact Customer Service at 1.888.855.4986 and the item can be located from a boutique location and mailed to your home.
4. Is it possible to save items in my bag?
You are able to save items in your shopping bag once you have logged on to the site. However, we do not recommend holding items in your bag for over a week. We are a specialty company and once an item sells out, the item will automatically be removed from your bag.
5. Can I purchase a Gift Card online?
Yes. Gift Cards are available for purchase online, by phone or at any participating Chico's location.
6. How do I redeem my Gift Card?
Gift Cards may be redeemed at any participating Chico's location, by phone or online. To redeem online have your Gift Card out as you will need to input the card # and pin during the Payment page at Checkout. For additional information regarding the redemption of Gift Cards, please call 1.888.855.4986.
7. Do you gift wrap?
While we do not offer gift wrap, we will gift box your order in a premium branded gift box.
8. How is my order gift packaged?
Gift packaging will include the following:
- Prices will be removed
- Items will be wrapped in tissue
- All items will be placed in one premium branded gift box per order
9. How do I select gift packaging?
Select the gift box option at step two in your shopping cart at checkout.
10. Is my gift packaging refundable?
Your gift packaging is not refundable.
11. What are the Chico's online payment options?
We accept all major credit cards (Discover, American Express, Diner's Club International, JCB, CUP, Visa and MasterCard), Chico's Gift Cards and checkcards from either Visa or MasterCard.
12. When will my credit card be charged?
Your credit card will be authorized for the entire amount of the order at the time of purchase. The card will then be charged when the order is shipped. We will send you an email confirmation of your order once you have completed the order.
13. My credit card was declined, but the charge is showing on my credit card account. What happened?
The "charges" that are appearing on your card account are pre-authorization holds. They are not charges; however, your card company may be temporarily holding those funds. Your card may have declined for one of the following reasons:
- Your BILLING address entered does not exactly match the BILLING address that your card company has on file.
- Your card company is declining your transaction because of insufficient funds or another reason from your card company.
Please contact your card company to release any pending holds from Chico's if you received an ERROR response that matches any of the reasons above. Chico's has no control of the grace period for releasing authorized funds, particularly debit card funds.
14. When will my order be processed?
If your order fits all authorization criteria, then all orders placed Monday-Friday before 2pm EST ship out the same business day, pending any unexpected delays. Orders placed on weekends and holidays will be processed and shipped on the next business day. If an item is on backorder, the item will ship out once it passes our quality control process.
15. I can't find the item I'm looking for. How can I search for it?
You can either enter the 9-digit Item number from your catalog into the search box at the top-right of the screen, or you can click on the Search link to find products by Keyword, Color and Size.
16. How do I use a coupon or discount code?
You will have the opportunity to enter in your discount code during Step One of the Checkout process.
Passport Program Information
1. What is the Passport Program?
The Passport Program is our U.S.-based loyalty program at Chico's. There is no fee to sign up or maintain membership. Sign up for Passport online, at any U.S. Chico's boutique, or by phone at 888.855.4986 (TTY: 888.550.5559). To join the program and receive benefits, you must provide your full name, a valid email address, phone number and a valid U.S. mailing address. Present your Passport card or enter your qualifying membership number every time you shop at Chico's. When your qualifying merchandise purchases reach $500 (whether it takes one day or three years - there's no limit on time) you will be upgraded to Passport in our Passport Program.
2. The website gave me a different Passport or Introductory Passport number, what do I do now?
The numbers should merge within 72 hours and your original number is the one that will remain active. Any purchasing you do on the temporary number will be transferred to your original account once merged. In the meantime, if this interferes with your discounts and benefits, just contact us at 888.855.4986 or customerservice@chicos.com with your order information and we will make the adjustments for you. If you are a full Passport member (qualifying merchandise purchases reach $500) and your order does not reflect your member discounts, please contact us with your order information and we will make the adjustments for you.
3. Where do I input my Passport or Introductory Passport Number?
If you are new to the website but have already received a Passport or Introductory Passport number by shopping in our boutiques or by phone, there will be a field in the online Registration page where you can enter your Passport or Introductory Passport number. By doing so, it will help us locate you in our records and ensure that you receive your Passport benefits as you shop online.
If you are already a registered user on chicos.com and are logged-in to the site you will automatically receive your Passport benefits. In this case you will not need to enter your Passport or Introductory Passport number.
4. I am a Passport customer. Where will I see my 5% discount applied to my order?
If you are a Passport member (qualifying merchandise purchases reach $500), you will see all of your discounts, including your 5% Passport discount on merchandise, on Step 3 of the Checkout process. In addition, you will receive a confirmation via email once your order has been processed. If the discount is not reflected, please contact customer service at 888.855.4986 or email us at customerservice@chicos.com to review your order.
Returns, Adjustments and Exchanges
1. For web & catalog purchases
Chico's No Problem 60 Day Return Policy
Returns made within 60 days of purchase are graciously accepted! Merchandise must be unworn and unwashed, or defective. Catalog and website merchandise may be returned to any boutique (excluding outlets) or to Chico's Returns Department, 1275 Barrow Industrial Pkwy, Auburn, GA 30011. Returns made with the original receipt will be refunded in the original tender. Returns without the original receipt will be refunded at the lowest selling price in the form of a merchandise credit.
Chico's Price Adjustment Policy
We will gladly adjust the price of an item if it decreases within 10 days of your original purchase! A one time price adjustment may be made by calling 888.855.4986. Online or catalog purchases are not eligible for adjustment in our boutiques.
2. For purchases made in our boutiques:
Chico's No Problem 60 Day Return Policy
Returns made within 60 days of purchase are graciously accepted! Merchandise must be unworn and unwashed, or defective. Outlet purchases must be returned to an outlet. Returns made with the original receipt will be refunded in the original tender. Refunds by check will be mailed within 30 days. Returns without the original receipt will be refunded at the lowest selling price in the form of a merchandise credit. Customer identification may be required for a refund.
3. Returned check policy
Checks returned unpaid are subject to a service charge of $25 or the maximum allowed by law. The returned check, together with service charges, may be collected via electronic debit or bank draft drawn from your account.
4. Chico's Price Adjustment Policy
We will gladly adjust the price of an item if it decreases within 10 days of your original purchase! A one time price adjustment may be made on original or sale price merchandise. Customer must physically present original receipt at boutique if purchase was at boutique, (at outlet if purchase was at outlet). Online or catalog purchases are not eligible for price adjustment in our boutiques.
Shipping Options & Charges
1. Do you ship to APO/FPO military addresses or P.O. Boxes?
We do ship to military addresses and P.O. Boxes, however, we can only ship these items via Basic and Quick delivery. Please note that Basic delivery requires an additional three days of arrival time.
2. Do you save my billing and shipping information so I don't have to enter it each time I place an order?
If you are a registered user and have signed in, yes. The current address we have on file for you will automatically show up in Step 2 of the Checkout process. You will be able to make any revisions at this time or enter in a different "Ship To" address.
3. What is the difference between a shipping and a billing address?
Your shipping address is where you would like your order to be shipped to; your billing address is the same address you used to place an order with your credit card.
4. What are the methods of shipping and charges?
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Shipping Options (Orders placed by 2pm ET Monday-Friday) | |
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| Standard* | 7-10 days |
| Express** | 3-5 days |
| Two Day*** | 2 Business Days |
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Next Day*** Signature Required |
Next Business Day |
| International**** | 10-14 days |
* Standard delivery is available for all U.S. addresses. APO/FPO military address deliveries arrive within 7-10 days via USPS.
** Express delivery is not available for U.S. territories, Alaska, and Hawaii.
*** Two Day and Next Day deliveries are not available for P.O. Boxes, APO/FPO military addresses, and other certain areas FedEx cannot reach.
**** International delivery is not available for international P.O. boxes. If your country isn't listed on our drop-down country box, we're currently unable to ship there.
Please note: "Business day" refers to Monday through Friday, excluding holidays. Next Day requested on Fridays is not available for Saturday arrival.
Need it in a hurry?
Express delivery is twice-as-fast.
Order Tracking
For online orders, just click on the link in your confirmation email. If you placed a phone order, please call our Customer Service Team. Unfortunately tracking is not available for international delivery.
Sales Tax
Taxes are based on the order's "ship to" address.
International
If you're shipping to a country outside the U.S., your order may be subject to import duties and taxes, which are levied once your package reaches your country. For more information regarding custom policies, please contact your country's local customs office.
Technical Questions
1. I forgot my password. What do I do now?
When you click on "My Account" to log in you'll see a link to receive a Password hint/reminder. If this doesn't help, click "Email Me My Password" and your password will be sent to you via email within 24 hours.
2. I spelled my name wrong when I registered. How do I correct it?
Sign in on "My Account" using your email address and password. Next, click on "Account Profile." Make any necessary changes here and save your changes. If you make a change to your name and see that another Passport number has been assigned to you, please contact our Customer Service Center at 1.888.855.4986 and we will get your accounts corrected.
3. How accurate is the color display on the Internet?
Because it's important that all chicos.com customers be pleased with their purchases, be advised that all color varies slightly from one computer monitor to another.
4. Does chicos.com use cookies?
To enhance your shopping experience at chicos.com, we use cookies, which are small data files that we store on your computer's hard drive. Rest assured, the cookies we use do not store personally identifiable information. They simply enable us to keep track of your order as you shop our site. For example, chicos.com uses cookies in order to save your shopping bag information so that you can browse from page to page without losing that information. When shopping chicos.com, we recommend you use a cookie-enabled browser in order to avoid having to constantly re-enter information. Cookies also enable us to monitor and maintain information about your use of our site. The information we retrieve assists us with tracking your order, improving our site design, products, services, contests and promotions and overall shopping experience.
5. I keep getting an error page. What should I do?
Please call our Customer Service Center at 1.888.855.4986 and be prepared to provide them with the error number listed on the error page.
6. Do I have to provide my email address if I want to browse the products?
You do not need to provide your email address if you just want to look around and browse the products on chicos.com. We will ask you for your email address when you choose to make a purchase so that we may send you an order confirmation immediately after you place your order. This is to let you know we've received your information correctly and we are processing your order. When you register, there is a checkbox for you to select if you DO NOT wish to be contacted by email from Chico's. If selected, we will not send you any promotional emails, only your order confirmation email.
7. Do I have to sign in?
Chico's does not require you to be registered or sign in to make a purchase on our web site. We do strongly recommend creating an account online for all the great benefits, but we welcome guest shopping. Visit the "My Account" link at the top of any page to sign in.
International FAQ
Who is Borderfree?
Borderfree is a groundbreaking global ecommerce solution that allows us to present our international shoppers with Chico's product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can purchase from us with confidence.
How do I place an order?
It's easy! Our website recognizes when you are shopping from an international location. You may also click on the flag in the top right of the navigation bar to select your shipping destination and preferred currency. All prices will automatically be converted into your chosen currency.
Shop our website as you would normally by adding items to your bag and then clicking on the checkout button. We will calculate and display in your chosen currency a total transaction amount that includes your merchandise purchases, all shipping costs to your selected international destination, and any applicable duties and taxes.
How are my shipping and sales tax costs calculated?
Our international ecommerce partner, Borderfree, calculates and guarantees your international shipping costs automatically during our checkout process. Your international shipping costs are based on your selected level of service (e.g., standard or expedited shipping), your number of items, weight of your items, your selected destination country, and applicable duties and taxes.
Can I ship an order outside of the U.S. but still pay in U.S. Dollars (USD)?
Yes! You can ship your order to any international destination currently supported by Borderfree and pay in U.S. dollars. We also support many other currencies.
What are the accepted methods of payment for international orders?
For your convenience, we accept Visa, Mastercard, American Express, JCB and China UnionPay.
Can I use my gift card or merchandise credit for international orders?
We are unable to accept gift cards or a merchandise credit as a payment method for international orders at this time.
When am I billed?
Your credit card will be billed by our e-commerce partner, Borderfree, at the time your purchases leave the United States of America and your credit-card statement will read "BF*Chicos" with 'BF' denoting the Borderfree network.
How can I track my International order?
You will receive an email that provides tracking information once your order ships. You may also track packages from within your order history.
Are there any items that cannot be shipped internationally?
If any of your items cannot be exported from the United States or imported into your selected country, you will be notified during the checkout process. As a general rule, consumer commodities such as aerosols, fragrances, and other alcohol-based products may not be available for international shipping.
Can I return my items?
Yes. Return instructions are provided with your package.
Terms & Conditions
General Terms and Conditions
The WHBM Rewards program at White House | Black Market is designed to show appreciation for our loyal customers. Participation in WHBM Rewards constitutes acceptance of current terms and conditions. Each member is permitted one WHBM Rewards program membership only. Membership is not transferable. Violation of the program rules or coupon terms may result in revocation of membership. White House | Black Market reserves the right to modify or eliminate benefits at any time and without prior notice.
Please read the Privacy Policy carefully to understand how White House | Black Market collects, uses and discloses information about customers.
How to Join
There is no fee to join the WHBM Rewards program. You may sign up for the program online, at any U.S. White House | Black Market boutique, or by phone at 877.948.2525 (TTY: 888.550.5559). To create an account and join the program, you must provide your full name, a valid email address, phone number and a valid U.S. mailing address. WHBM Rewards is a U.S.-based loyalty program and is not currently available to customers residing outside of the U.S. Non-U.S. customers may create an online account, but will not be enrolled in our loyalty program.
Currently there are four (4) levels of benefits in the WHBM Rewards program: Welcome, Silver, Gold and Platinum. Upon joining the WHBM Rewards program, you will automatically be enrolled at the Welcome level, unless the qualifying net spend of your initial purchase meets or exceeds $500. Your status for the current and following calendar year is based on total qualifying net purchases made at White House | Black Market (boutiques, outlets, online at whbm.com or phone orders) within each calendar year. Qualifying net spend is the dollar amount of your merchandise purchases, excluding gift cards, taxes, shipping and certain excluded merchandise, less your returns.
- Welcome level: automatically enrolled upon initial purchase
- Silver level: annual net sales meet or exceed $500
- Gold level: annual net sales meet or exceed $1,000
- Platinum level: annual net sales meet or exceed $2,000
Present your WHBM Rewards membership number every time you shop in boutiques and outlets in order to receive the benefits associated with your status. Except for your 5% discount and free parcel post shipping, in order to receive additional tier-specific benefits such as your birthday reward, you will need to have not opted out of receiving email and direct mail communications.
Welcome Benefits Include:
- Special event invitations
- Access to a Personal Stylist-anytime!
Silver Benefits Include:
- All Welcome benefits, plus:
- 5% off every merchandise purchase (certain merchandise excluded)
- Free Parcel Post Shipping within the Continental U.S. (may be upgraded for additional fee)
- $10 birthday reward
- Exclusive Silver offers
Gold Benefits Include:
- All Silver benefits, plus:
- Upgrade to $15 birthday reward
- $25 Gold reward card twice a year
- Exclusive Gold offers
Platinum Benefits Include:
- All Gold level benefits, plus:
- Upgrade to $20 birthday reward
- Upgrade to $50 Platinum reward card twice a year
- Platinum customer service phone number
- Exclusive Platinum offers
Achieving and Maintaining Status
Currently there are four (4) levels of benefits in the WHBM Rewards program: Welcome, Silver, Gold and Platinum. Benefit level is determined by your qualifying net purchases made at White House | Black Market (boutiques, outlets, at whbm.com or phone orders) within each calendar year. Qualifying net purchases are the amount of your merchandise purchase, excluding purchases of gift cards, previously purchased merchandise, shipping, taxes and certain excluded merchandise, less returns.
- You will automatically be enrolled as a WHBM Rewards member at the Welcome level, unless the total qualifying net spending of your initial purchase meets or exceeds $500. Upon spending at least $500 in qualifying net spend on or within the calendar year, you will proceed to Silver status.
- To achieve Silver status, you must spend at least $500 in qualifying net spend in a single calendar year.
- To achieve and/or maintain Gold status, you must spend at least $1,000 in qualifying net spend during each calendar year. If your qualifying net spend does not meet or exceed $1,000, your status will revert to the Silver level.
- To achieve and/or maintain Platinum status, you must spend at least $2,000 in qualifying net spend during each calendar year. If your qualifying net spend does not meet or exceed $2,000, your status will revert to either the Gold or Silver level depending on your total net spend during the prior calendar year.
- For purchases made at whbm.com, qualifying net spend will be based on the shipping date, rather than the purchase date.
Once you reach a specific level in the Rewards program, you will become eligible to receive the benefits of that level for the remainder of the current calendar year. Calendar year is defined as January 1 - December 31. With each new calendar year, we will determine your benefit level based on your total qualifying net spend in the prior calendar year. If your net spend in the prior calendar year were not enough to maintain your benefit level, we will notify you of your new level. Regardless of your qualifying net spend for the calendar year, you will not drop below Silver status. Your qualifying net spend for the calendar year will start at zero ($0) every January 1.
For example, if your qualifying net spend in Year 1 is $1,500, you will enjoy the benefits of our Gold level for the balance of Year 1 and will start Year 2 at the Gold level. However, if in Year 1 you returned $1,400 of the $1,500, your qualifying net spend drops to $100. You will enjoy the benefits of our Gold level for the balance of Year 1, and will start Year 2 at the Silver level.
We will provide you with periodic updates throughout the year to inform you of your qualifying net spend and your current level.
When you achieve Silver status, we will notify you via email or by mail, so long as you have a valid email address and/or U.S. mailing address on file. You are eligible for full WHBM Rewards status benefits at the Silver level immediately after reaching the $500 threshold and do not need to wait to receive your notification. To receive your benefits in stores, please see a store associate. In order to receive full WHBM Rewards status benefits at whbm.com, you must sign in and register using your existing WHBM Rewards member number.
5% Discount
As a Silver level member or higher, you will receive 5% off every merchandise purchase at White House | Black Market boutiques and outlets in the United States, whbm.com or at 877.948.2525. The 5% discount is not valid when used in connection with the purchase of gift cards, previously purchased merchandise, taxes, shipping and certain excluded merchandise.
Free Shipping
As a Silver level member or higher, you will automatically receive Standard Parcel Post shipping (estimated 7-10 days for delivery) free for all purchases made on whbm.com for delivery within the continental U.S. As a Silver, Gold or Platinum level member, you may upgrade to Express delivery for $7.95 and Two Day delivery for $14.95. Two Day and Next Day deliveries are not available for P.O. boxes, AP/FPO, military addresses and certain other areas FedEx cannot reach.
Birthday Reward Benefit
To be eligible to receive the birthday reward benefit as a WHBM Rewards member, you must have shopped with us during the past 12 months. The birthday reward is not valid on purchases of gift cards, previously purchased merchandise, taxes, shipping and certain excluded merchandise.